PROGRAMS

PROGRAMS

Seniors, Persons With Disabilities, Youth discounts and more! See if you might qualify for FREE or DISCOUNTED fares and / or passes when you Ride ATA!

 

Find My Ride PA

 

 

 

 

ATA ADA Logo NBATA ADA Complementary Paratransit Service

In accordance with Americans with Disabilities Act (ADA), ATA provides ADA complementary paratransit service for passengers unable to utilize ATA’s fixed route system.If needed, the driver may provide door to door assistance. All of ATA’s public transit fleet vehicles are accessible. Personal care attendants are able to accompany any ATA passenger that requires additional assistance at no cost.

Passengers wishing to utilize the ADA complementary paratransit service must be certified in accordance with the Americans with Disabilities Act (ADA). To request information about ADA certification or to apply for the any of the transportation programs, please contact the ATA Customer Service department at 1-866-282-4968 weekdays from 8:00 am to 4:00 pm.

Service Area and HoursATA ADA Service Area

ADA complementary paratransit service is available to passengers certified in accordance with the ADA

and within a three-quarter of a mile corridor of fixed routes operating in Bradford, Clarion, Clearfield, DuBois, and Punxsutawney. Please refer to the links below for ATA schedules and operating times:

 

 

Fare

A qualified individual will not pay greater than two times the comparable fixed route fare.

Reserving a RideATA Call Center Card

To request ride reservations please contact the ATA Call Center at 1-866-743-3282 during the hours of 8:00 am to 4:30 pm. ATA accepts ride reservations up to two (2) weeks prior to the requested trip date. ADA ride reservations are accepted during the hours of 8:00 am to 4:30 pm seven days a week, including holidays. ADA ride reservations must be made one day prior to the requested trip date.

Wheelchairs and Other Mobility Devices

The ADA defines a wheelchair as “a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.”

ATA will accommodate any mobility device as long as the combined weight is within the actual dimensions and design load of the vehicle.

ATA may decline to carry a wheelchair/occupant if the combined weight exceeds that of the lift specifications or if carriage of the wheelchair is demonstrated to be inconsistent with legitimate safety requirements.

In addition to wheelchairs, passengers may utilize other mobility devices such as canes or walkers on ATA vehicles.

Service Animals

ADA regulations define a service animal as any animal individually trained to provide assistance to an individual with a disability. ATA welcomes service animals meeting the requirements below:

  • Service animals must be clean and well-groomed. 
  • Service animals should be leashed and under the owner’s control.
  • Service animals are expected to sit on the floor of the vehicle. 
  • Animals that display disruptive or threatening behavior will not be allowed

 

Reasonable Modification/Accomodations for Individuals with Disabilities

ATA will make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.

Requests for accommodations will be considered on a case-by-case basis and may be denied if:

• Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;

• Granting the request could create a direct threat to the health or safety of others;

• Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

 

Process for Requesting Modifications/Accommodations for Individuals with Disabilities

Requests for modifications of the authority’s policies, practices, or procedures to accommodate an individual with a disability may be made either in advance or at the time of the transportation service. The authority is best able to address and accommodate a request when it is made in advance. The process for making a request is as follows:

Advance Requests:

When making a request, please thoroughly describe:

  • What is needed in order to use the service?
  • Why this accommodation is necessary?

FORM ATA ADA Reasonable AccomodationAuthority staff will review the request, and make every effort to communicate in advance whether or not the requested modification can be made.

If the modification is not made, the authority will provide the reason for the denial of the request. Requests may be denied on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of others;
  • Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

Requests may be made through the ATA Customer Service department via telephone at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the Request for Reasonable Accommodation form sent to:

ATA CUSTOMER SERVICE

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

 

Same Day Requests:

When a request for modification cannot be made in advance, a request may be made on the same day, or during service.

  • The request should be made to the operator of the ATA vehicle.

Please describe in detail:

  • What is needed in order to use the service?
  • Why this accommodation is necessary?

Operators may grant a request if it is reasonable and meets the requirements of the authority’s policy.

If an operator is unsure if the request should be granted or declined, she/he is required to consult with the dispatch office to receive direction. Requests may be denied on the following grounds:

  • Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of others;
  • Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

A vehicle operator’s availability to provide an accommodation may be quite limited when he/she is providing service, and if the request would require extended consideration and attention, the request may not be accommodated immediately, in which case the passenger will be encouraged to submit a written request for consideration on future trips.

The authority’s ability to accommodate the requested modifications may vary by route, day of travel, time of day, or other circumstances.

Process for Appealing a Denied Request for Modifications/Accommodations for Individuals with Disabilities

If a passenger wishes to appeal the authority’s denial of a request for accommodations, contact information is as follows:

ATA CHIEF OPERATING OFFICER

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

Phone: 814-965-2111

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Process for Filing a Complaint

ATA will ensure the non-discriminatory provision of transportation service to individuals with disabilities. ATA shall not, on the basis of disability, deny to any individual with a disability the opportunity to use the authority’s transportation service for the general public, if the individual is capable of using that service.

ATA may refuse to provide service to any individual that does not comply with ATA’s General Rules of Ridership Policy.

Complaints regarding alleged discrimination because of disability or accommodations for persons with disabilities may be made through the ATA Customer Service at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the ADA Complaint form sent to:

ATA CUSTOMER SERVICE

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

Phone: 1-866-282-4968

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Americans with Disabilities Act (ADA)

 

ATA ADA LOGO NB

 

 

 

 

 

 

 

 

 

 

SHARED Fare for Seniors

 

See if you qualify for an 85% Discount on your fare!

 

The Medical Assistance Transportation Program (MATP)- ATA serves Cameron Elk & McKean counties.

ATA-MATP provides rides to medical care at no cost to you.

 

If you or anyone in your family receives Medical Assistance, you may be able to get help getting to and from your medical appointments.  The ATA Medical Assistance Transportation Program (MATP) provides rides to medical care at no cost to you.

HOW TO APPLY FOR ATA MATP SERVICES
If you are in need of MATP services call ATA MATP to request an official application. In Cameron, Elk or McKean call toll free 1.866.282.4968. On the application, you will be asked for your ACCESS card number and other necessary information about your need for transportation. Make sure you tell the ATA MATP office about any special needs you may have like; if you use a wheelchair or walker; if you have any problem that keeps you from riding in a bus or van with other people; or if you need to have someone go with you to your appointments.

IMPORTANT
You can obtain transportation services while you are completing the registration process. However, the ATA MATP must receive a signed registration form from you within 30 days of your eligibility verification.

Once you are registered, you will be sent more written information about how to use ATA MATP services. Your registration is good as long as you continue to receive Medical Assistance, though you may be required to update your information from time to time if it changes. If you or anyone in your family receives Medical Assistance, you may be able to get help getting to and from your medical appointments. The Medical Assistance Transportation Program (MATP) provides rides to medical care at no cost to you. You can also get mileage reimbursement if you use your own car or find someone willing to give you a ride.

RIDES TO MA HEALTH CARE SERVICES
You can use ATA MATP transportation to get to any health care service that is paid for by Medical Assistance. That includes appointments with your doctor, dentist, psychologist or psychiatrist, drug and alcohol treatment clinics, or any other MA provider. You can also use ATA MATP to go to the pharmacy for prescriptions, to the hospital for tests, or to get to medical equipment suppliers.

IMPORTANT
Depending on your situation and what providers you see, certain limits may apply to how far you can go to visit.

LEAST COST AND MOST APPROPRIATE
TRANSPORTATION IS PROVIDED
The ATA MATP provides rides in the least costly and most appropriate way to meet your needs. You will usually be riding with other passengers. Depending on where you need to go, ATA MATP can arrange a ride for you using vans, taxis or accessible vehicles for persons with disabilities.

  • If you can ride a bus, and you do not live far from a bus route, you may be reimbursed for the cost of riding the bus or receive bus tickets or passes.
  • If you own your own car or have access to one, the ATA MATP may be able to provide mileage reimbursement at a specified rate, and reimburse you for any parking and toll costs involved in your trip.

CURBSIDE & DOOR-TO-DOOR SERVICE
When you get a ride through the ATA MATP, you are expected to get to the curb to be picked up. If you have any disabilities or limitations that keep you from getting to the curb, the ATA MATP is required to provide door-to-door service, when the need is medically verified.

ESCORTS MAY RIDE WITH YOU
An escort may accompany anyone on an ATA MATP trip when independent travel is not possible due to age, disability, language, or when the escort is verified necessary for the recipient to secure medical examinations and treatment. Also, an ATA MATP eligible child, who is under 18, can be accompanied by a parent or guardian at no cost to you.

MORE INFORMATION
See the USER GUIDE on RideATA.com

ATA MATP
CUSTOMER SERVICE
1-866-282-4968
1-866-ATA 4 YOU

MATP RESOURCES - CLICK TO DOWNLOAD

ATA MATP TriFold FRONT PANEL WEB 2017

 

 

 

 

 

THE ATA MATP INFORMATION TRIFOLD

 

 

 

 

Download this FILL-IN PDF form and submit to ATA.
MATP APPLICATION form fill in

 

 

 

 

 

 

  THE ATA MATP PROGRAM APPLICATION  FORM FILL-PDF

 

The Pennsylvania Department of Human Services requires a completed MATP Application for each Medical Assistance client in the family.

COVER ATA MATP User Guide 02 08 19

 

 

 

 

   THE ATA MATP USER GUIDE 2019 Edition

 

 

 

 

 

ATA's Program for Persons with Disabilities (PwD)

ATA’s Transportation Program for Persons with Disabilities provides transportation to persons with a disability as defined by the Americans with Disabilities Act (ADA). Shared-ride transportation is provided at a discounted fare to registered persons with disabilities who are between the ages of 18 and 64. PwD is offered in all six counties served by ATA. To qualify for the ATA-PwD discount you must establish your eligibility and complete a registration form provided by ATA or apply directly through the online eligibility system. Print application forms are also available directly from ATA, LIFT, and other agencies that serve persons with disabilities.

You can now apply online. (See details below) You will also need to provide written verification that you are a person with a disability. If you do not have any written verification ATA provides a certificate of disability form to be completed by a professional who is familiar with your disability.

DOWNLOAD THE PWD TRIFOLD

HOW THE ATA PWD PROGRAM WORKSATA PWD Trifold brochure 2021

PwD is provided on ATA’s shared-ride services only. Trips taken on low cost fixed routes are not eligible for discount under PwD.


All PwD rides must be requested at least one working day prior to the scheduled pickup time to qualify for the discount and the individual must agree to share the vehicle with other riders. If you live in a serviced area of Cameron, Clearfield, Elk, Jefferson, McKean or Potter counties, ATA will pick you up at your home (or another location of your choice) and take you to your destination, then pick up at a scheduled time and return you to your home. For information on specific service areas and schedules, please contact  ATA Customer Service. Shared-ride trips are scheduled based on demand and the availability of resources. The PwD program does not provide extra services beyond what ATA currently provides, but offers a substantial discount on its existing shared-ride services.


ATA fits all trip requests into a schedule that varies day to day. Some vehicles fill up quickly. Make reservations as soon as possible or within two weeks prior to departure. While ATA makes every effort to meet the needs of its customers, there are limited resources and ATA may not be able to accommodate every request. ATA reserves the right to create and adjust schedules on an “as needed” basis and to eliminate routes when an inadequate demand exists. To assure your place on the bus, be flexible in your trip plan.

COST
Regular fares for shared-ride services are at least $2.25 and go up from there depending on the service type and the distance traveled. The fares are heavily discounted. For instance, a regular fare of $2.25 would be discounted so that your portion would be $.35. Your portion of a fare of $3.50 would be $.55.


Customer Service and the ATA Call Center provide specific fare information based upon the service needed and availability. Get more information or apply To get more information about the program and its requirements, and to receive an application by mail, call ATA’s Customer Service Center:  1-866-282-4968.

PwD PROGRAM ELIGIBILITY
Individuals with an eligible disability who need transportation in areas that are not serviced by fixed routes, who are not eligible for any other funding services and who are between the ages of 18-64 are eligible for the program.  In 2021 ATA in cooperation with participating agncies launched an online pathway to eligibility called FMR ELIGIBILITY.  Find My Ride Eligibility allows you to apply directly on the web using a special web based application system.  Click on the AD below to initiate your application for this service.  It is quick, secure and clear online application process:

PA FMR ELIGIBILITY

CLICK HERE

NEW IN 2021

APPLY online

 

 

 

 

 

 

 

 

 

 

 

PwD is supplemental

If you are eligible for shared ride transportation under another program such as the Medical Assistance Transportation Program (MATP), your medical or medical related trips will be provided under MATP. The PwD program is supplemental to the other funding sources available to persons with disabilities. PwD is used when all other payment options have been applied.

PwD ESCORTS RIDE FREE

If a safety escort or a personal care attendant (PCA) is necessary to assist the person with disabilities when entering or exiting the vehicle, the escort may qualify to ride free with you. Persons with disabilities may travel with certified guide and service dogs on all ATA transit vehicles.

PwD TRANSPORTATION COST IS A 'LAST OPTION'

If you are currently in another transportation program that is sponsored by an agency or community organization these sources of rider support will be used first with PwD program as the last option. The PwD program is helpful since it offers a shared-ride trip that does not qualify under other transportation programs. It offers low cost access to transportation services offered by ATA.

PwD Publications and Applications Available for Download

[ Tri-Fold Brochure

ATA PWD 2021]

[ ATA PWD APPLICATION

& Eligibility Forms]

[ Applicant Instructions PDF]

APPLY ONLINE

 

Seniors riding on fixed routes in their community ride for FREE!

Discounted Fare for Youth

 

Youth who are 12 years of age and under pay 50% of the regular fare (rounded up to nearest nickel).